Have a look below for everything you need to know about your stay at Cardo Brussels. If you can't find what you're looking for, don't hesitate to reach out. We're here to help!
Accommodation Services
Where is the reception ?
On the 2 floor, next to the Doodles bar !
How can I contact reception?
Give us a call from your room phone or swing by the reception desk, we're always happy to help!
When can I check in or out?
-Check-in : after 03:00pm
-Check-out : before 12:00pm
Can I request an early check-in or late check-out?
You can absolutely ask for that! Just let us know in advance, and we’ll see what we can do.
How can I get some privacy?
Just tap the "Do Not Disturb" sign on your room’s entrance control panel. Simple, right?
How do I set a wake-up call?
Just use the "Extra Service" on your SuitePad or ask reception. We’ve got you covered!
What’s the voltage in the room?
Our outlets run on 230 volts, so if you need an adaptor, just ask us at reception.
Can I buy an adaptor?
Yes, you can grab one for €15 from reception.
Are there USB sockets?
Yep, right beside your bed! Charge away.
Is there Wi-Fi?
Yes! Connect to "Cardo Hotel" Wi-Fi for free throughout the hotel.
Which cards do you accept?
Visa, MasterCard, and American Express are all good to go.
Food & Beverage
BREAKFAST
Where do I have breakfast?
Head to Gritto Restaurant, where all the deliciousness happens!
Is breakfast included in my room rate?
Check your reservation details or ask us at reception if you're unsure.
When's breakfast served?
-Weekdays: 06:00am - 10:00am
-Weekends: 07:00am - 11:30am
DOODLES BAR & RESTAURANT
Where can I find the bar?
Doodles Bar is just by reception. Perfect for a quick drink or two!
When is the bar open?
-Sunday-Thursday: 10:00am - 12:00am
-Friday & Saturday: 10:00am - 01:00am
Do I need a reservation for Doodles Bar?
No need to book ahead, but if you want a spot for your whole gang, it’s always safe to give us a shout!
Is Doodles Bar open to non-hotel guests?
Yes, it’s an open invitation for all! Come hang out, even if you’re not staying with us.
ROOM SERVICE
Does Cardo Brussels offer room service?
Yes, room service is available for all your snack and meal needs.
-Breakfast: 06:00am - 10:00am (Weekdays) / 07:00am - 11:30am (Weekends)
-All-day dining: 10:00am - 11:00pm
Where do I get an ice bucket?
Call room service and we’ll get you some chilled ice , the way it should be!
Wellbeing
THE GYM
When can I use the gym?
It’s open 24/7 , use your key card to get in anytime. Sweat at your own pace!
THE POOL
Where’s the pool?
It’s on the rooftop, where you can swim with a stunning view.
What are the pool hours?
10:00am - 07:00pm daily
Is there an extra fee to access the pool?
The pool is free for hotel guests.
Can I access the pool if I’m not staying at the hotel?
You can come and enjoy as an external guest only with a spa treatment, including the entrance fee.
Are there age restrictions for the pool?
Kids under 16 need to be accompanied by an adult.
SPA CONTOUR BY DEEP NATURE
Does the hotel have a spa?
Yes, we propose treatments at Spa Contour by Deep Nature with several treatments.
Can I book a treatment at the spa?
Absolutely! Just let reception know or book it directly at the spa.
Is the sauna available to all guests?
Yes, everyone can enjoy the sauna. Enjoy the warmth!
Transports
How far is Brussels National Airport (Zaventem) from the hotel?
It’s about 26 minutes by car. That’s the magic number if you want to catch a flight!
Do you offer airport transfers?
We don’t run shuttles, but our reception team will gladly call a taxi or book a transfer for you.
Can I rent a car?
Yes, we can help you with that! Just ask reception, and we’ll sort you out.
Is there parking available?
Yes! Our underground parking at ‘’Indigo Manhattan’’ is available.
-Address: Rue des Croisades 19, 1210 Saint-Josse-Ten-Noode
-Price: 3.20€ per hour/ 25€ per hours
-Note: You can't reserve spots in advance.
What about electric cars?
They are charging stations available!
Can I get a taxi from the hotel?
For sure! Just let us know and we’ll sort a taxi for you.
Business Services
Can I get printing or photocopying done?
Of course! You can print or photocopy for free at reception. Just email the docs to reception.brussels@cardohotels.com.
Sustainability
How does the hotel support sustainability?
We’re all about reducing our footprint! We’ve made some eco-friendly changes around here (like our room cleaning policy). Ask us for the full scoop!
Emergency
What should I do in an emergency?
Call reception right away! We’ll take care of the rest. Check out the emergency evacuation plan behind the room door too.
Where can I find a first aid kit?
If you need one, just give reception a ring.
Where’s the nearest pharmacy?
Just head to "Pharmacie Etoile du Nord" at Rue du Progrès 27 (about a 5-minute walk).
Dry Cleaning & Laundry Service
How do I use the laundry service?
Pop your clothes in the laundry bag, and our team will come collect it. Easy peasy!
Where’s the iron and ironing board?
They’re waiting for you in your room’s closet, ready to help you look sharp!
Decoration
Can I take any decorations or books from my room?
We love our decor too, but please leave it behind. If something is missing, we’ll charge you €70. Keep just the memories.
Pets
Are pets allowed?
Unfortunately, no pets are allowed at our hotel. (We know, we’re sorry!)
Lost & Found
Don’t panic! Tell us what you lost, when, and where, and we’ll try our best to find it.
ATM
Where's the nearest ATM?
Just a short 850-meter walk away on Rue de Croisades.